Terms and Conditions

These Terms and Conditions are incorporated into the contract you have with us.

These terms and conditions shall be governed by and construed in accordance with the laws of The United Kingdom of Great Britain. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of The United Kingdom of Great Britain.

Site Use

By accessing/using our site or placing an order you are confirming in doing so that you are aged 18 or over (or the age of consent in your particular country) and therefore able to access adult content. You are also confirming that you have right, authority and capacity to agree to all of the Terms & Conditions that are applied in you doing so and that you are in fact agreeing to the Terms & Conditions. You should otherwise leave this website immediately.

Users may be required to provide valid proof of age to access certain parts of the website. Failure to provide such proof may result in the restriction of access to certain services or products.

We implement age verification measures to ensure compliance with applicable laws. Users must provide proof of age if requested.

By using or viewing our site you agree to abide by all terms and conditions, that you understand and accept any disclaimers and that you accept our site may contain both literature, photographs, videos, descriptions or sounds of nudity and adult orientated content of a graphic nature. If you do not agree or may be offended by such materials you should leave this website immediately. Whilst we always attempt to portray our own products or products of other companies in a way that is not sexually explicit, some individuals may not wish to be exposed to such materials.

Ethics and Responsibility

Cloud Climax is committed to ethical business practices and compliance with all applicable laws. All products sold depict adult characters and are manufactured in compliance with local and international regulations.

Data Protection and GDPR

Cloud Climax complies with the General Data Protection Regulation (GDPR) and other applicable laws. You have the right to access, rectify, or request the deletion of your personal data at any time.

Site Content

The content of the Cloud Climax website is copyright to Cloud Climax and Cloud Enterprises and may not be used or replicated in any way or form that would contravene this. Copyright 2013 – 2025 Cloud Climax. All rights reserved.

As a consumer, customer or user of our site you are authorised only to view, copy, print and distribute documents on this website as long as the consent of the siteowner is sought and given in writing and on the proviso that it is used for informational purposes only and any copy of the content includes the copyright notice which can be found at the bottom of each web page.

User Account and Security

Users are responsible for maintaining the confidentiality of their account information and password and for restricting access to their devices. Cloud Climax shall not be liable for any loss or damage arising from a user’s failure to comply with these obligations.

Cloud Climax is not liable for any loss or damage resulting from a failure to secure your account.

Intellectual Property Rights

Cloud Climax and the Cloud Climax Logo are Registered Trademarks.

The materials used and displayed on this website including but not limited to, all text, software, images, photographs, graphics, illustrations, artwork, creative materials, advertisements, commercials, films, clips, video, music, sound names, logos, Trademarks are owned by Cloud Climax, DS Dolls, Lelo, Doxy, We Vibe or any other company and should not be copied or reproduced in any way without the express permission of the owner. They are protected by copyright, trademark and other intellectual property laws. ANY use of the Proprietary Materials, except as expressly set forth herein, including reproduction, modification, distribution, dissemination, retransmission, broadcasting, republication, reprinting or reposting, without the prior written permission of the company, is strictly prohibited. The Proprietary Materials may include materials owned by third parties, and any use of any such materials is strictly prohibited, unless prior written consent is also obtained from the owner of such material.

Any unauthorised use off such names, trademarks or trade names is strictly prohibited without the prior written consent of the Company and/or the relevant third party. Such unauthorised use may lead to civil liabilities and/or criminal prosecution under any applicable law.

Users must not use Cloud Climax’s trademarks, logos, or copyrighted content for commercial purposes without prior written consent.

We collect Information from you when you make a purchase from our site. We also collect email addresses via the box on our home page and additional information when you complete our online form.

We only collect information that is relevant to the type of interaction you are instigating with Cloud Climax, however it is possible to visit our site anonymously.

Your information is only used in the following ways:

To facilitate your order
To respond to your enquiry
To send periodic emails which would be to inform you of sales, promotions or new products.
To improve our website
To improve our service

The information you provide to us will not be sold, exchanged, transferred or given to any other company for any reason.

Cookie Policy

Our website uses cookies to distinguish you from other users of our site and to obtain information about your usage.

Cookies enable us:

To estimate our audience size and usage pattern.
To store information about your preferences, and so allow us to customise our site according to your individual interests and send you tailored alerts when applicable.
To speed up your searches.
To recognise you when you return to our site.

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily
Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences (for example, your choice of currency).
Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You may refuse to accept our cookies by leaving this website.

Shop with Confidence

We protect our customer information with the use of McAfee Secure, TrustedSite, Secure Trust and SSL (Secure Socket Layer). SSL encryption is used by our payment facilitators (PayPal and any other payment facilitator). We do not have any access to your payment information.

Our site is securely hosted.

Orders

An order is deemed to be placed when payment has been made via PayPal or securely via the website. You will receive an email confirmation shortly after payment has been made. Please check your spam folders and be sure to contact us if you do not have your order confirmation email.

We reserve the right to cancel your order in the event of a genuine pricing error, stock unavailability, or circumstances beyond our control such as delays by our manufacturers. If so, a full refund will be issued.

We reserve the right to provide an alternative product that is to the same value or more if the item you ordered is out of stock. We will provide the most similar product that we can. You accept an alternative product may be provided to you upon placing your order and agreeing terms and conditions at the checkout.

If you order and then request a cancellation we reserve the right to charge any fees that have been incurred to us such as banking charges and/or a restocking fee. We may also charge a cancellation fee.

Payment

Payments are to be made via PayPal or by Card Payment which is also facilitated by PayPal. Your Account will show a debit from “Cloud Enterprises” or “PayPal Cloud Enterprises” to ensure your discretion. All payments are secure and your inputted data is protected with SSL.

Purchases made with Finance

If you make your Cloud Climax purchase with a finance payment option then we do not always offer next day delivery. Your order is deemed placed once your finance application has been accepted by the lender and they have paid monies to Cloud Enterprises direct or you have paid monies to Cloud Enterprises by placing your order in the regular manner. The process of a lender paying monies directly to Cloud Enterprises can take up to 48 hours dependant upon whether the Lender need any extra information from you. All orders will be despatched by Cloud Climax once this process has taken place and you will be notified of your tracking number accordingly.

If an agreement is cancelled prior to order being submitted to the factory, there is a cancellation fee of £150, which is a credit agreement charge that we are exposed to as a business. If the order has been submitted to factory and order is in production then you are committed to your agreement as all doll orders are none refundable as per the terms and conditions herein.

Payment By Split Deposit and Balance

We are now able to take payment by 50% deposit followed by 50% balance. No order will be released until the order value including shipping fee is paid in full. Any deposit paid is not refundable in any circumstances, unless we are at fault in failing to deliver your order. Delivery dates will be advised upon payment of your full balance. Deposits will be retained in any cancellation circumstance.

This facility allows you to process your order, paying only 50% of the order value and then making a further payment of 50% before your order is despatched.

Delivery

For most in stock products we provide a standard 1-3 day delivery. You will be notified via email if there are any unforeseeable order delays.

Furniture, Dolls and items that are made to order will take longer to arrive. e.g. furniture 14-21 days, dolls 4-26 weeks dependant upon manufacturer, some manufacturers take longer.

Some Items are Free Delivery! You may receive these the next working day if ordered before 1pm but please allow 2-3 working days for delivery. There may be a different timescale for some larger high ticket value products on their product page and you should take note of these.

Free Delivery only applies to the UK and is only offered on certain products. If you have a query about shipping please contact us before you place your order.

Please note that orders to Countries outside of the UK may be subject to Import Duties, Taxes and Fees of that Country and you as the customer would be liable for any charges.

If your order is urgent please contact us and we will do all we can to expedite it for you.

Deliveries are usually arranged with Royal Mail or UPS, but we will in some instances use an alternate courier for larger and more expensive items to ensure they reach you quickly and safely. Sometimes orders of more than one item will be shipped separately, usually if it contains both lingerie and sex toys. We will inform you if this is the case and provide tracking details.

If you are purchasing a product that is not in stock or that is being bespoke made to order we will contact you in order to let you know when to expect delivery of your item separately to your order confirmation. Bespoke orders may take more than twelve weeks to be available at busy times, but we will notify you of this in a timeous manner.

We will always provide a tracking number in order that you can track your shipment.

Bespoke made to order products such as dolls, robots or furniture will not be shipped until we hear from you.

If your delivery does not arrive or is delayed because you are not in to receive it we can not be held responsible and the courier should be contacted in order to rearrange. Once the parcel is with the courier you should contact them directly with any delivery queries. Once the package has been transferred to the courier the risk of loss and title is transferred to you the buyer of the merchandise.

We have a comprehensive full marine insurance policy to cover all of our shipments over land, sea or air, in addition to any covers provided by the specific carrier used in transportation. Any damage occurred in transit needs to be reported to us in writing via email to [email protected] within 24 hours of delivery being made to you. We will submit any claims to the insurance company and/or the courier within 14 days. We will not be able to provide any resolution until any claims process has been concluded, and our resolutions will be on a case by case basis in accordance with the outcome of the claim against the carrier and/or marine cargo insurance policy (claims processing timeline is 30-45 days in most cases). All doll customers will have the option to inspect upon delivery. This is provided when you choose Dedicated Van and Driver Delivery. All customers have the option to upgrade to this before delivery at any time during the order process.

We ship within the UK and to most countries within the EU and World.

International Delivery

If your country is not listed at checkout please ask for a shipping quote.

Customs and Importing to other Countries

Customs and Import duties may be applied to International Orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of the order and vary from Country to Country. For more information you should contact your local Customs office.

Cloud Climax pre-pay taxes on behalf of all orders of customers who reside within the UK, EU and USA.

You agree to indemnify us in full for any liabilities we incur and/or any charges that we are required to pay with respect to international orders; this includes but is not limited to any interest, surcharges, fines or legal costs that the relevant authority requires us to pay.

Local Shipping Laws and Customs Laws

Shipping laws are different in each Country. It is your responsibility to check with your Customs Office that the Country you wish to ship to permits the shipment of the products in your order. Cloud Climax is not responsible for any direct, indirect, punitive or consequential damages that arise from improper international shipping practices.

If your goods are seized by Customs, Cloud Climax and Cloud Enterprises take no responsibility for this.

Love Dolls

We are the official approved DS Doll and EX Doll reseller for the UK and Europe. We are the Official UK Reseller for SM Doll, AI-AITech Emma Robot, Gynoid Synthetics and Irontech Dolls. We also sell JY Dolls, WM Dolls, Sino Doll, YL Doll, OR Doll, XY Doll (formerly ML Doll), Pipedream Extreme Fantasy Girls and Cyberskin Dolls too.

Please note that we do not attempt to sell nor import any sex doll, love doll or silicone doll that would be deemed to be classed as ‘young’, ‘childlike’ or ‘teenage’. All of our Sex Dolls depict adult males or adult females. The Customs Consolidation Act 1876 Section 42 provides for the seizure of any goods imported into the UK that are deemed to be indecent or obscene. The dolls we sell do not fall into this bracket. We always follow all guidance from Border Force and UK & EU Customs and all relevant Laws in these areas.

Cloud Enterprises and Cloud Climax only resell Sex Doll products by any manufacturer that are depicting adults and are deemed adult mannequins. Any Doll products from any of these Manufacturers, that is not listed upon our websites are manufactured for other Markets Only and not available for export to the EU or UK. At Cloud Enterprises, we only import dolls that are 150cm and above. We sell Adult Human Replica’s that are deemed to be depicting adults of age 18 and above.

We are well known as a trusted and ethical vendor.

All doll measurements and weights published are approximate. Please allow for individuality and sizing fluctuations from using different doll moulds and materials.

Doll Orders

Doll orders will usually take 4-26 weeks to facilitate dependant upon manufacturer. We will let you know an estimated delivery time-frame once you have placed your order via email. You can see the latest doll manufacturing timescales in our NEWS section which is frequently updated. Sometimes delays occur due to manufacturers delays, festivals, holidays, shipping delays etc and Cloud Enterprises Limited will not be held responsible for delays with your order. We will keep you updated with any delays that do occur during the order process or that may impact your production or delivery timeframe via email or in the News Section. Some manufacturers take longer than others and those timescales will be outlined on the product page. We will not allow any cancellations due to timescale delays and our full cancellation policy will still apply.

All of our shipments are fully insured whilst in transit in case of damage but please note that any products seized by customs are not refundable as this is out of our control. Please be aware that this is highly unlikely.

We have a section on our website of UK Stocked dolls, which are ready for next day despatch.

Bespoke made to order products such as dolls, robots or furniture will not be shipped until we hear from you and have confirmation that your order is correct and you have seen and approved the factory and warehouse photos.

We can hold products until a suitable delivery date is agreed upon by prior arrangement. If we do not hear from you after 30 days, we will charge a storage fee of £40 per day. If we do not hear from you after 6 months your order will be deemed cancelled and product retained. There will be a 100% retention of payment to cover storage fees incurred.

Discreet Service

We guarantee that all of our customers will receive a very discreet service.

We use plain packaging in all deliveries and a discreet return address on the package if for any reason it cannot be delivered and needs to be returned directly to us.

Our Registered Address is Cloud Enterprises Limited, 3rd Floor Office, 207 Regent Street, London, W1B 3HH and this is what will show on your parcel.

The postman or courier will have no idea what is in the box!

RETURNS/REFUNDS

All orders for dolls are non-refundable because they are paid in full to the manufacturers, who maintain a strict zero refund policy.

ALL Refunds approved for any product will only be issued in the form of a store credit voucher, and this is subject to company discretion. The issuance of store credit is contingent upon our ability to resell the order. Each request for a refund will be reviewed on an individual basis. All orders and refund requests are subject to our company’s policies and procedures. By placing an order, you acknowledge and agree to these terms and conditions. This policy does not apply to any credit agreement orders. If you have entered into a 12-month credit agreement payment plan with PayItMonthly, refunds are not offered as this is a binding contract.

Doll Returns

All sales are final. We have a firm no doll returns policy due to the nature of the product. No refunds are given on completed products. Due to the nature of the products, no returns will be accepted and consumers agree that they will not have the right to cancel the contract. After production has begun no cancellations are permitted.

Once you have placed your order, You are entering into a contract of sale. You will have ticked the accept terms and conditions box to proceed to checkout and confirmed that you accept and agree to the terms and conditions. We will not refund any customer who changes their mind about their order at any stage of the order process. We have contractual obligations to the manufacturers which do not allow for any cancellations during the order to production process. We will not be financially impacted and so therefore doll orders are non-refundable. All manufacturers have a strict no refund policy.

Under Section 28(3)(a) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the cancellation rights conferred by the aforementioned regulations do not apply where:

“In the case of a contract for the supply of sealed goods which are not suitable for return due to a health protection or hygiene reasons, if they become unsealed after delivery”

Additionally, under section 28(1)(b) of the aforesaid regulations, the regulations do not apply where: “goods that are made to the consumer’s specification or are clearly personalised’ from the right to cancel”.

If you have any questions or queries about this policy please contact us.

Other Products Returns (Sex Toys, Sex Machines and Bondage Products)

Cloud Climax will accept unwanted items for return or exchange for up to 14 days. These products must be unopened, unused or unworn as appropriate. All returned products need to be checked upon receipt into our warehouse.

Faulty Items of Sex Toys or Lingerie will be replaced or exchanged up to 30 days after purchase unless otherwise stated upon the product page.

In all instances of product returns you will need to contact us to be issued with a returns number. You can then send the item back to us at the supplied address. We will provide a returns slip via email for you to print and put into the parcel, that you must include, so your return is processed as efficiently and quickly as possible. Any returns without a number will not be processed.

Please ensure you get a free certificate of posting from the Post Office upon despatch to us and keep this safe. We cannot accept responsibility for any items returned without a certificate of posting. We recommend using a recorded service.

Should your unwanted item be returned to us in an unsanitary, opened or used condition, we will have no choice but to decline your refund and return the item to you.

All return costs are to be covered by you, Cloud Climax takes no responsibility for ANY RETURN CHARGES.

Liberator Bedroom Adventure gear will not be accepted for returns if the Shape has been expanded.

Lingerie, Clothing and Hosiery Returns Policy

Lingerie, Bodystockings and other consumables are exempt from your right to return unless they are faulty and deemed to be faulty upon receipt.

Returns Information

We accept no returns to our registered office address. Any returns made to our registered office address will not be processed. To return a product within the above guidelines you will be provided with our returns warehouse address by e-mail. This is the only address that accepts product returns.

Warranties

None of our products are provided with any warranty unless specified upon the product page. Some may have a manufacturers guarantee but this will be specified upon the product page if a warranty is available.

No warranty is given or issued by Cloud Climax or Cloud Enterprises.

Complaints and confidentiality

You agree that before you issue any legal proceedings or complain to any third party in connection with our products, you will write to us setting out the nature of your complaint and we will reply within 14 days. Before the 14 days have expired, you agree to keep any complaint you have confidential.

Any dispute, controversy, or claim arising out of or relating to these terms shall first be attempted to be resolved amicably through mutual discussions. If unresolved, the dispute shall be referred to arbitration, and the decision shall be final and binding.

Limitation of Liability

Cloud Climax’s liability under these terms and conditions shall be limited to the total amount paid by the customer for the goods or services provided. In no event shall Cloud Climax be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to the use of the website or products purchased.

Cloud Climax shall not be held liable or responsible for any delay or failure to perform its obligations under these terms if such delay or failure is caused by events beyond its reasonable control, including but not limited to acts of God, natural disasters, war, civil unrest, strikes, governmental actions, or interruption of utilities.

Severance and Modification

If any part of our terms and conditions are found to be void, unlawful or unenforceable, that part shall be modified to the extent necessary to avoid such part being void, unlawful; or unenforceable and where such modification is impossible, such part shall be deemed to be deleted from this agreement and the remaining parts shall continue in full force and effect, modified only to the extent required to ensure that the agreement makes sense.

Cloud Climax reserves the right to modify or amend these terms and conditions at any time without prior notice. Any changes will take effect immediately upon their posting on this website. It is the responsibility of the user to review these terms regularly.

Other Information

Please note that our site may contain technical inaccuracies and typographical errors. Information on this site may be amended or changed at any time without notice. Cloud Climax and Cloud Enterprises reserves the right to refuse service and / or cancel orders at its own discretion and without limitation, including if Cloud Climax believes that customer conduct violates any applicable law or is harmful to the interests of the Company. Cloud Climax does not need to provide notice of this.

Disclaimer

Cloud Climax will not be liable for any damages that occur due to any use or any submission of information to this site. Cloud Climax cannot be held responsible for any consequential, special, direct, indirect loss or damage however it arises, whether in breach of contract or in tort (whatever that damage may be, inclusive of loss of business, profit, revenue, data, use or other economic advantage).

Please consult with a medical practitioner before engaging in the use of our products. Whilst you may choose to use some of our stocked products for medical related uses, we do not advocate this and do not give any medical advice as to whether any of our products may treat any medical conditions at all.

Whilst the silicones and TPE’s used in some of our products are of a medical grade quality, they have not been produced to be used in a medical setting and therefore we cannot make any guarantee or warranty with respect to the merchantability, fitness or suitability of these materials for use in medical applications. These Silicones and TPE’s have been produced/manufactured for industrial use, not medical purposes

Persons using our products must rely solely upon their own judgement and therefore shall be solely responsible for the suitability of using any of our stocked products for any medically related applications.

All consumers or users are held entirely responsible for the manner in which they choose to use any of our products and Cloud Climax, nor any of its Associates, Employees or Owners shall be held responsible for any material or bodily damages caused to any person from product use, whether directly or indirectly. Any use of the product, purchase of the product or use of the website means agreement to these conditions.

Other Manufacturers

It is the responsibility of the consumer to make themselves aware of any other terms and conditions that may be set out by any of the manufacturers of products we distribute, and, that by purchasing or using the product, you are agreeing to their terms as well as the terms set out by Cloud Climax. By purchasing or using the product you are agreeing that you have read any additional appropriate terms and conditions and accept them by purchasing the products from Cloud Climax.

Corresponding with Cloud Climax

You can contact us by telephone on 0344 507 0175. You can e-mail us at [email protected]. You can use our online chat facility when a member of staff is live which is at the bottom corner of every webpage. You can also use the chat facility to leave us a message or open a ticket.

We will get back to you as soon as possible both during and outside of regular office hours.

Please note that we will not accept any abuse whether verbal or written, towards any member of staff and that we reserve the right to cease communication to anybody who communicates in this manner.

Registered Office

Our Registered Address is Cloud Enterprises Limited, 3rd Floor Office, 207 Regent Street, London, W1B 3HH.

Our VAT Registration number is 289357250.

Our company Number is 12217391.

Office Hours

Our contact centre hours are Mon-Fri 9.00am – 5.00pm if you wish to call us, however emails or contact form enquiries will be answered outside of these hours.

We operate online chat 24/7.

Terms and Conditions

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